Building deeper customer relationships for the next normal

Hospitality brands can emerge from the pandemic more confident and successful than ever before – with the right long-term vision and CX capabilities.

Fuzz has spent a decade helping hospitality brands deepen their relationships with customers, launching digital experiences that integrate seamlessly with physical environments –– driving unmatched service, customer loyalty, and business growth. We’re helping our clients excel in the "next normal" by building deeper, longer-lasting relationships with their customers and delivering personalized experiences built around the needs that will define the next normal, powered by capabilities that drive adaptability and scalability.

OUR HOSPITALITY WORK

WHAT WE OFFER

Transform your businesses and build deeper customer relationships for the next normal.

We help hospitality brands evolve their CX — by delivering best-in-class digital experiences, enabling seamless, contactless service in physical environments, and empowering teams to innovate rapidly and leverage the power of data.
Connected experiences

Connected experiences

We solve end-to-end product development needs. From vision, to deployment, to continuous optimization, we launch digital experiences that offer customers unparalleled convenience, dependability, and personalization.

SERVICES

Experience strategy & design
User research & prototype testing
iOS and Android development 
Full-stack web development 
Loyalty & payments architecture
AI-powered personalization

Integrated environments

Integrated environments

We help brands enhance their services when customers are on location. From launching pilots at a single hotel or restaurant, to rolling out new services regionally and globally, we help make key customer interactions safe and seamless.

SERVICES

In-store service design
Self-service kiosks
Contactless service solutions
AR/VR & wearables 
Beacons & IoT integrations
Physical hardware integrations

Enterprise enablement

Enterprise enablement

We enable teams to innovate with speed and leverage the power of data. From aligning stakeholders to a CX strategy, to building the right internal capabilities, we set the foundation for building deeper customer relationships.

SERVICES

Data infrastructure & analysis
Business model design
Organizational design
Sales and clienteling solutions
Inventory tracking 
Multi-device management


Ready to start evolving your customer experience?

UPCOMING EVENTS

Fuzz Webinar on August 18th

What Quick Service Restaurants Will Look Like in 2030

OUR INSIGHTS

We’re here to help

Matthew Knuti

Matthew Knuti

VP Engagement

David Dominique

David Dominique

Product Manager Lead

Caroline Muelenaer

Caroline Muelenaer

Experience Design Lead

Let’s work together

Fuzz helps leading brands in the hospitality space deepen customer relationships. Let’s chat about where you want to go.